We are hiring a motivated Customer Service Officer to join our incredible team at EBOS Group Limited in Melbourne, Victoria.
Growing your career as a Full Time Customer Service Officer is a fantastic opportunity to develop excellent skills.
If you are strong in communication, critical thinking and have the right drive for the job, then apply for the position of Customer Service Officer at EBOS Group Limited today!
Customer Service Officer
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Job no.: 493915
Work type: Full Time Permanent
Office base Customer Service role, attractive salary working Monday to Friday between 8am till 6.00pm.
Symbion National Customer Service Team is seeking a Customer Service Officer
Key Responsibilities include:
- Provide superior customer service to both internal and external customers, and maintain & build strong relationships with customers.
- Work collaboratively with all departments
- Answer all inbound contacts within agreed timelines
- Ensure all transactions are completed with accuracy
- Ensure customer concerns or patterns are captured as they arise & resolved with the relevant department within agreed timelines
- Actively handling queue calls & processing requests received from various sources
- Provide support to internal & external customers
- Be cross skilled in all customer service functions
- Provide updates to Customer Service as required
- It is required that you be flexible with your break times to ensure the smooth running of daily operations
- Assist Customer Service Manager as required
- Continuous skill improvements
- Exhibit a positive attitude and treat all staff and customers with respect at all times
- Willingness to co-operate in regards to the company, management, employees, work environment,
workload, policies and procedures.
Skills and experience:
- Excellent interpersonal and communication skills, including professional telephone manner
- Outstanding customer service skills, with the ability to exceed customer expectations
- Desire to over-deliver service to customers
- Knowledge of pharmaceutical products - Desirable
- Ability to multi-task
- Able to deal with frustrations and set-backs, unplanned poor outcomes
- Sound conflict resolution skills- confident communications skills
- Ability to identify and resolve problems- customers or internal
- Intermediate computer and keyboarding skills, including proficiency in Microsoft Word and Excel
- Knowledge of Company's policies and procedures
- Customer service focused, with the ability to build rapport with internal and external business stakeholders
- Able to make a contribution to a team environment
- Keen to use initiative
- Punctual and reliable
- Able to maintain confidentiality
Qualifications and Work Experience
- Minimum of Higher School Certificate or equivalent
- Industry knowledge preferable
- Experience in a similar customer service support role
- Experience working in an office/team environment
- Previous experience in the pharmaceuticals and/or logistics - not essential
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Advertised: 16/02/2023 AUS Eastern Daylight Time
Applications close: 16/03/2023 AUS Eastern Daylight Time
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Perks of working as a Customer Service Officer in Melbourne, Victoria: