We are searching for an energetic Customer Support Consultant to join our growing team at Appliances Online in Waterloo 2017, NSW.
Growing your career as a Full Time Customer Support Consultant is an amazing opportunity to develop exceptional skills.
If you are strong in project management, planning and have the right personality for the job, then apply for the position of Customer Support Consultant at Appliances Online today!

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our creative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.

Job Description

This position is reporting to the Customer Support Team Leader. The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

What Your Day-to-Day Might Look Like

- Providing a high level of customer service to our customers with exceptional knowledge of our products, services, processes and systems.
- Exceeding weekly targets by achieving KPIs for calls, chats, revenue and customer satisfaction.
- Prioritization of customer service when complaints arise, and refer them to the correct escalations department.




- Liaise with manufacturers on behalf of customers and uphold positive. relationships with suppliers.
- Involvement in daily stand up training to increase knowledge in products and processes.
- Building relationships with necessary teams to ensure our customers are provided with the best possible experience.
- Embodiment Winning’s company values Key Skills & Experience.

Qualifications

- Experience in a customer centric sales environment and exceeding targets.
- Previous customer service, retail or sales experience is desired.
- Knowledge of electronics and whitegoods are beneficial, but not necessary.
- Strong written and verbal communication skills.
- Commitment to providing quality customer service.
- Self-motivation and the ability to work autonomously when necessary.
- High computer literacy with ability to learn new systems, tools and technologies.
- Strong interpersonal skills and the ability to build strong working relationships.
- Strong attention to detail.

Additional Information

- A part-time permanent positon.
- The schedule includes Mondays and Saturdays, plus the two additional permanent days of your choosing.
- Shift Pattern: 8:30am - 5:00pm or 11:30am - 8:00pm.
- Competitive Salary + Super + Bonuses + Penalty rates + Overtime!
- Opportunities for career progression!
- Great location at our Waterloo Head Office!
- Generous employee discounts!
- Winning Perks, including access to over 400+ retailer discounts!
- Friday night drinks to celebrate the week!

Benefits of working as a Customer Support Consultant in Waterloo 2017, NSW:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package

📌 Customer Support Consultant - with Growth Opportunities (Waterloo DC)
🏢 Important Company of the Sector
📍 Waterloo DC