We are hiring a resourceful Member Experience Officer to join our incredible team at Macquarie University in North Ryde 2113, NSW.
Growing your career as a Full Time Member Experience Officer is a terrific opportunity to develop competitive skills.
If you are strong in leadership, creativity and have the right initiative for the job, then apply for the position of Member Experience Officer at Macquarie University today!

PRIMARY DETAIL

An exciting and fast-paced customer service role based in a busy gym in North Ryde that contributes to a great experience for our members.

THE ROLE

Our Member Experience team is a key function within our centre. As one of our Member Experience Officers you would be:

- Providing a consistent and high level of service to members and guests to drive acquisition and member retention.
- Responding to and actioning customer queries in-person, over the phone and via email.
- Executing acquisition and retention strategies and campaigns to sell memberships.
- Following established processes and procedures for memberships, point of sale transactions, cash handling, end-to-end venue hire bookings, and administration processes associated with the Centres operations and safety policy.
- Respond to member and guest feedback, providing constructive information to continuously improve outcomes that support a positive customer experience.

ABOUT YOU

To be successful in this role you need:

- Proven experience in a front-line customer facing role.
- Demonstrated success in achieving sales targets, prioritising tasks, and meeting deadlines.
- A proven record of accomplishment in the area of customer experience and continuous improvement.
- Well-developed interpersonal and communication skills including the ability to work collaboratively and to establish, build and maintain respectful and ethical relationships with staff, students, and other key stakeholders.
- Excellent organisational and time management skills and attention to detail.
- Proficient skills in Microsoft Office applications,



including database management.

This role requires a criminal history check, First Aid and CPR certificate. Standard work hours will include weekend and evening work to meet the needs of the business.

ABOUT US

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue designed to help meet all the health, fitness and sporting needs of our members and guests. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The centre features a fully equipped health club, group and virtual fitness classes, squash courts, gymnastics / aquatics programs and social sports.

Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and four change rooms.

BENEFITS

- Complementary Macquarie University Sport & Aquatic Centre gym access
- Ongoing education and professional development opportunities
- Paid concessional days between Christmas and the Current Year
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and employee flu shot program
- Full access to the University’s Library
- Staff discounts at Campus Life operated hospitality outlets
- Salary sacrifice options
- Access to paid parental leave
- Full access to Macquarie University library (borrowing, printing, databases)

OUR RECRUITMENT PROCESS

If being part of an inclusive, vibrant,



team orientated organisation is something you are passionate about we encourage you to apply.

In the first instance, general enquiries should be directed to Jordan Davies View phone number on uniroles.com.au, or via email View email address on uniroles.com.au.

To be considered for this position, you must submit your CV and a cover letter addressing the listed criteria in the About You section via our online application portal.

If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.

If you're already part of the Macquarie Group (MQ University, View email address on uniroles.com.au, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

21/03/2023 11:59 PM

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub .

Part-time

Benefits of working as a Member Experience Officer in North Ryde 2113, NSW:

● Company offers great benefits
● Opportunities to grow
● Competitive salary

📌 Member Experience Officer - Hiring Urgently (North Ryde)
🏢 Leading
📍 North Ryde