Organisation Overview

Established in 2002, Carbal Medical Services (Carbal) is a not-for-profit, charitable organisation dedicated to delivering comprehensive health services to the Aboriginal and Torres Strait Islander communities in the Toowoomba and Warwick regions. With a strong focus on culturally appropriate care, Carbal operates two medical practices and a wide range of outreach programs to support the health and wellbeing of First Nations people across the Darling Downs, Southern Downs, and Goondiwindi regions.

Carbal’s core mission is to provide holistic primary health care, fostering positive health outcomes for Aboriginal and Torres Strait Islander individuals and families. Through innovative community outreach, culturally tailored programs, and a commitment to addressing grassroots needs, Carbal is making a lasting impact in the region.

By joining Carbal, you become part of a passionate, growing team focused on improving health services for First Australians and driving meaningful change.

Position Overview

Carbal’s continued success stems from our commitment to investing in opportunities that address the health and social needs of our community. Aligned with our Strategic Plan, Carbal is dedicated to supporting our aging population.

A key focus for Carbal is becoming a My Aged Care provider, delivering essential services to both Indigenous and non-Indigenous clients. We are seeking a passionate and experienced professional in the aged care sector to lead and provide exceptional care and support for some of our most vulnerable individuals, both at home and in the community.

This is an exciting opportunity to build and shape services from the ground up, directly addressing the needs of our elders. If you're looking for a challenging yet rewarding workplace, we would love to meet you.

The position in located in Toowoomba.

Main Duties and Key Responsibilities

- Lead, manage, and implement:
- Commonwealth Home Support Program
- Home Care Packages
- Short Term Restorative Care Program
- Elder Care Support

- Capable of recognising the differing care needs between Indigenous and non-Indigenous clients and understanding the complexities involved.
- Able to understand the differences in care needs for indigenous vs non-indigenous clients and the complexities involved.
- Ensure the delivery of culturally safe, client-centered aged care services of the highest quality.
- Oversee the daily operations of Carbal's aged care programs, ensuring seamless service delivery and compliance with regulations and standards.




- Oversee and manage rostering to ensure efficient service delivery and adequate coverage for all aged care programs.
- Supervise and support case managers, ensuring effective case management practices and regular reporting to maintain high standards of client care and program outcomes.
- Manage and monitor client finances and budgets to optimise individual health outcomes.
- Collaborate with the finance team to ensure a financially sustainable model, continuously adapting to changes for improved efficiency and effectiveness.
- Recruit and oversee subcontractor agreements, ensuring compliance with requirements and standards.
- Reduce employee and contractor turnover and enhance staff retention and engagement by managing workforce capacity and capability.
- Lead clinical governance and manage the quality management framework within Homecare services to ensure care standards are met.
- Foster strong collaboration with key stakeholders, including ACAT (Aged Care Assessment Teams) and RAS (Regional Assessment Service) teams, to ensure seamless service integration and coordinated care for clients.
- Conduct regular audits and reviews of aged care activities to ensure effective risk management and adherence to compliance requirements.
- Participate in Aged Care Quality and Safety Commission assessment and monitoring activities, and Program Assurance reviews.
- Manage complaints and incidents promptly, ensuring alignment with legislative obligations.
- Stay updated on industry standards, including the Aged Care Act and Aged Care Quality Standards, ensuring compliance with reforms.
- Ensure timely and accurate submission of reports and data through the DEX (Data Exchange) system to meet funding and compliance requirements.

Requirements:

Essential

- Proven leadership and operational capabilities within the Aged Care industry.
- Working knowledge of the principles of aged care funding principles including Home Care Package, Commonwealth Home Support Program and Short Term Restorative Care.
- Knowledge of the National Safety & Quality and Aged Care Quality Standards
- Knowledge of the Serious Incident Response Scheme
- Have knowledge and experience working with clients with various levels of aged care services access requirements.
- Excellent leadership and interpersonal skills




- AHPRA registration
- You must have an Open C Class driver license and possess a Blue Card and be willing to undergo a Police Check;

Desirable

- You will have a demonstrated understanding of the health and social issues found in our Indigenous Communities.
- Previous experience working in the Not-For-Profit sector.
- Experience in working effectively with Aboriginal and Torres Strait Islander people and a clear understanding of Aboriginal and Torres Strait Islander Culture.
- Immediate start preferable

What We Can Offer You

- Competitive Salary
- Salary Sacrificing Options: Increase your take-home pay with our salary sacrificing options.
- Impactful Work: Collaborate with a multidisciplinary team making a real difference in the lives of Aboriginal and Torres Strait Islander people.
- Inclusive Environment: Work in a supportive, culturally rich environment that values diversity and inclusivity.
- Adaptable Pay Access: Through our new "Paytime" system, access a portion of your pay as you earn it.
- Christmas Leave: Enjoy two weeks off over the Christmas period (taken from annual leave and public holiday leave).
- Free Gym Membership: Stay healthy with access to a gym membership (conditions apply).
- Employee Assistance Program: Access professional support services to ensure your wellbeing.
- Annual Uniform Allowance: Receive an allowance to maintain your professional attire.
- Exclusive Discounts: Benefit from discounts with our tyre service partner.
- Staff Events: Participate in all-staff events held two to four times a year.
- Professional Development: Enrol in our comprehensive suite of online professional development courses, developed exclusively by Carbal and nationally accredited with peak bodies.

If you're ready to embark on a fulfilling career journey with Carbal Medical Services and contribute to positive health outcomes for First Nations communities, we encourage you to apply!

Submit your resume and cover letter by COB Friday, 4th October 2024, via email to [email protected] or by selecting the "apply now" button.

* Please note the advertising closing date is indicative only. Carbal Medical Services reserves the right to close the advertisement before this date is reached. Therefore, we encourage you to submit your Cover letter and Resume as soon as possible.

** Please note that due to the volume of applications we receive, only those successful will be contacted.

This is a non-identified position. Carbal is an equal opportunity employer and Aboriginal and Torres Strait Islander people are encouraged to apply.

📌 Aged Care Program Manager (Toowoomba)
🏢 Important Group
📍 Toowoomba