Disability Manager (NDIS)

As the result of significant growth, Gemcare Support Services is seeking to fill an important, role of Disability Manager who will be reporting to the Service Manager. We are looking for an enthusiastic professional with the skills and knowledge to develop the business and work on growing the opportunities within the sector.

About you

The successful applicant will demonstrate a genuine commitment to high quality outcomes for NDIS participants, carers, and the organization with a focus to continue to grow the business. We are looking for someone who is a go getter and can create and build links within the NDIS sector to identify new opportunities to increase Gemcare Support Services’ existing participants portfolio. This dynamic role will utilise your client service, relationship building and influencing skills. It will require a proactive approach to the development of participants accounts and the ability to truly impact participant onboarding conversion. As a dynamic and energetic Disability Manager you will be responsible for persuading and influencing the key decisions makers by presenting Gemcare support services over the phone, via email, networking opportunity's, online and face-to-face.

What You Need

We anticipate you will have:

- Tertiary qualifications in business or marketing or social science or equivalent
- Experience (minimum 2 years) in Disability Manager / Relationship Management or Support Coordination within the NDIS industry.
- Demonstrated higher level of knowledge of the NDIS industry including, SIL, Respite, core services etc.
- Knowledge of and / or Experience in reading and understanding NDIS reporting system, funding allocation, client onboarding.
- High level communication skills, both written and verbal, interpersonal skills, with the ability to build rapport with a wide variety of stakeholders.
- A passion for working in a participant-centric, purpose-led organisation.
- Previous experience in driving growth of client portfolio via phone, face to face, making proposals,



tenders, negotiation and closing.
- Strong presentation skills and facilitation
- Strong time management, prioritisation and organisational skills.
- High levels of persuasive and influential skills
- Strong data analytical skills

Key Responsibilities

- Focus to continue to grow the business and develop relationship management strategy for the organisation.
- Work closely with the Directors, Service Manager on expanding the business and developing new marketing initiatives.
- Proactively nurturing leads in the pipeline & maintaining meaningful engagement throughout the participant journey.
- Attending & representing Gemcare Support Services across networking events, conferences, & other significant relationship building events.
- Regularly engage with internal/external key stakeholders with an aim to build strong connections and grow referrals.
- Foster strong internal relationships with key areas of the business – including intake, operations, quality, business support and marketing.
- Proactive engagement with regulation functions and processes and attendance at NDIS related events and information sessions.
- Develop and maintain knowledge of Gemcare Support Services’ operational trends and NDIS policy changes.
- Identify and lead business development opportunities proactively.
- Bringing new participants referrals and Meeting KPIs
- Develop and execute marketing strategies to promote the business in new marketplaces and increase brand awareness.
- Contacting potential Participants to establish rapport and arrange meetings.

In our workplace, diversity and inclusion are key! We actively encourage applications from People with Disability, First Nations Peoples, LGBTIQA+ people, and people from Culturally and Linguistically Diverse backgrounds.

If you are interested in the position, we strongly encourage your application and look forward to hearing about how you can add value and impact to our team.

If you require further information about this role or the interview process, please contact our HR on (phone hidden) or email at [email protected]

📌 Disability Manager (Modbury)
🏢 Leading
📍 Modbury