We are an Australian owned Point of Sale (P.O.S) company, with offices across Australia, the UK and the US. Our fully integrated software solutions are well known within the stadia space and cater specifically to the food and beverage sectors in the sports and leisure industry. For the past thirty years our technology systems have underpinned some of the biggest venues in Australia, and around the world. We are currently looking to grow our Customer Support Team at our Brisbane office. As a Customer Support Consultant, you will ensure that our customers are always looked after with the highest level of service in mind. Working with our core technical/service team you will diagnose and resolve critical issues with our products and services, with a key focus on remote diagnostics using proactive technical strategies.

Key role requirements:

● Passion for customer service best practices.
● Excellent first hand knowledge of networking, including TCP/IP, ADSL, WIFI & VPN.
● Experience working with Windows & Microsoft systems and programs.
● Experience using ticketing systems and knowledge on triaging and front-line support.
● An understanding of P.O.S and hospitality practices and environments would be advantageous.
● Strong relationship management and influencing skills,



with internal and external stakeholders.
● Excellent written and verbal communication skills.
● An ability to manage concurrent and competing priorities.
● Be able to communicate with technical and non-technical customers.

Our Ideal Candidate will have the following.

- A degree in Information Technology, or a related field.
- 1-2 years' experience in a Help Desk Support role.
- An eagerness to learn and grow in a fast-paced environment with the support of a collaborative team.
- Permanent working rights in Australia.

What we Offer:

- Training and development, we provide comprehensive training, to help you develop your skills and succeed in your role.
- Career growth opportunities, explicit pathways for career progression within the company.
- A flexible working environment, after the initial training period, the option to work from home one day a week.
- A supportive team environment, an inclusive workplace where your contributions are valued.
- A competitive salary, with regular reviews and feedback.

We will be starting the interview process immediately so if this role is of interest to you, please apply via the SEEK link.

📌 Customer Support - Help Desk (Brisbane)
🏢 Nameless
📍 Brisbane