Are you passionate about IT service management and stakeholder coordination? Paxus is seeking an experienced ITIL Service Desk Coordinator for a 6-month contract with a well-established State Government client based in Adelaide.

Key Responsibilities:

- Reporting from ServiceNow: Expertise in ServiceNow reporting is essential to ensure clear communication of service desk performance.
- Incident Management Coordination: You'll play a pivotal role in coordinating incident management and ticket distribution, ensuring timely responses and resolutions.
- Feedback and Guidance: Provide 1st level feedback to the service desk team to enhance their performance and assist in troubleshooting.
- Severity Assessment: Monitor and evaluate the severity of incoming tickets to prioritise effectively.
- Stakeholder Management: Build and maintain relationships with internal and external stakeholders to ensure seamless service delivery.

What You'll Bring:

- Strong experience in reporting through ServiceNow.
- Proven ability to coordinate incident management and ticket distribution.
- Confidence in providing feedback and guiding team members through challenges.
- Familiarity with Microsoft Windows Workstation, Windows Server,



and cloud-based platforms (Google gSuite, Microsoft Office 365).
- Solid knowledge of ITIL framework and ability to apply best practices.
- Solid communication skills to effectively liaise with a diverse range of stakeholders.

This is a fantastic opportunity to work with a State Government client, contributing to critical ICT functions and ensuring smooth operations across the service desk. If you're self-driven, adaptable, and ready to lead with professionalism, we'd love to hear from you.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Saumya Sharma on 08 74220617 or email: [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

📌 ITIL Service Desk Coordinator (Adelaide)
🏢 Nameless
📍 Adelaide