Exciting Prospect Alert: Join Our Dynamic ICT Service Desk Team for Our Client!

- 12-month contract with potential extension
- Start Date: 30 September 2024
- Location: Brisbane

About the Role: Get ready to be a key player in a high-performing, client-focused ICT support team serving five major Queensland Government departments. Our client's Service Desk is a bustling hub, processing over 5,000 contacts per month through calls, emails, and the service catalogue. We pride ourselves on delivering timely, high-quality, and cost-effective ICT solutions.
What You'll Bring to the Team:

- Exceptional Customer Service: Proven track record of delivering outstanding service to a diverse client base. Experience with QLD government is a bonus!
- Tech-Savvy Expertise: Proficiency in Ivanti Service Manager Service Desk software, Amazon Connect call management software, and supporting Apple and Android mobile devices using InTune company portal.
- Advanced Communication Skills: Ability to interact effectively with clients from various backgrounds, including executives, scientists, and field workers.
- Problem-Solving Guru: Strong skills in troubleshooting and providing technical solutions.
- Team Player: Thrive in a dynamic team environment and contribute to collective success.

Essential Skills & Qualifications:

- Microsoft Exchange, Active Directory, Windows desktop and tablet OS




- Microsoft 365 product suite
- Citrix
- Data network communications
- Mobile technologies (iPhone and iPad)
- Ivanti Service Desk software (or similar)
- Amazon Connect call centre software (or similar)
- Experience using InTune Company Portal and RSA SecurID tokens for mobility solutions

Key Responsibilities:

- Be the first point of contact for ICT incidents and requests.
- Follow defined processes and escalation procedures to resolve issues.
- Provide valuable feedback to improve Service Desk processes, procedures, and documentation.
- Deliver exceptional support to ensure customer satisfaction.

Personal Qualities We Value:

- Quick adaptability to changing technologies and processes
- Strong commitment to customer service
- Excellent organizational skills and ability to handle large amounts of information
- Enthusiastic team player who enjoys collaborative work
- Fast learner with a proactive, self-motivated attitude
- Analytical mindset with a keen eye for detail
- Open to receiving feedback and continuously improving performance

Ready to Take the Next Step? If this opportunity excites you, click "APPLY" now and become part of a team that values excellence and innovation. Don't Miss Out! Tender closes at 12pm on Friday, 20 September 2024.

📌 ITP Service Desk Officer (Brisbane)
🏢 Important Group
📍 Brisbane