We are hiring an energetic Lead to join our awesome team at EdAid in Sydney.
Growing your career as a Full Time Lead is a terrific opportunity to develop relevant skills.
If you are solid in teamwork, cooperation and have the right personality for the job, then apply for the position of Lead at EdAid today!

Role Title: Student Success Lead

Team: Operations - Student Success

Reporting to: Operations Manager/GM Australia

Location : Sydney, Australia. Onsite 4 days/week

Employment : Full time

Salary : $40,000 - 45,000 (Base pay offered may vary depending on job-related knowledge, skills, experience and FTE.)

Target Start Date: July 3, 2023

About EdAid

At EdAid we are transforming the way students fund their studies.

EdAid partners with universities, and professional schools to defer tuition payment, interest-free and offer instalment based payments whilst studying to spread the cost of tuition for students.

Education matters, outcomes matter. We're making education accessible & affordable.

About the role

EdAid is looking for a Student Success Lead to join our growing team. The EdAid Team works across the globe, including Dubai, Toronto and London, and is looking for a new team member for our growing team based in Sydney.

In this role, you will be our first line of support for students throughout the EdAid journey - from the point of application for a payment plan until the student's final payment.

You will work in the Student Success Team, collaborating with other teammates and colleagues to develop, maintain and improve the student experience through effective communication, empathy and understanding.

Day-to-day, you will:

- Respond to student inquiries via live chat, email, and (occasionally) phone
- Assist students during their payment plan application process




- Manage inbound questions and outbound communications to facilitate students' monthly payments
- Escalate issues when needed to the regional lead
- Provide support for operational projects, as needed, including data reconciliation and coordination with partner schools' student success teams
- Respond to advisor queries via live chat and email
- Process tickets submitted by advisors for changes to student accounts
- Be an internal advocate for our students

You should apply if:

- You’re patient, compassionate and curious
- You have prior customer-facing experience
- You put the customer first
- You’re hands-on and comfortable working at pace
- You have excellent written and spoken English
- You’re an independent worker, but know how to collaborate and support your team
- You’re not afraid to make mistakes, but also know how to learn from them
- You’re comfortable working in a fast-paced environment, wearing multiple hats and working cross-functionally with other teams

The majority of our students are first generation graduates and as a result we are particularly interested in attracting candidates from non-traditional backgrounds.

What you’ll get:

- Unique opportunity to work for a strongly mission-led company where the student is at the forefront of every decision
- Join a small team at a pivotal point in huge growth plans
- Experience working with an awesome group of smart, passionate and collaborative people
- Competitive salary, benefits, and career growth

To apply, please send your CV and cover letter explaining why you would be a great fit for us to View email address on jobs.institutedata.com .

Join the team at:

Twitter: @EdAid

LinkedIn:

Benefits of working as a Lead in Sydney:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

📌 Lead - Hiring Now (Sydney)
🏢 Leading
📍 Sydney