Opportunity for an experienced Service Manager from the printing industry background to lead from the front!

Your recent company

Our client based in the beautiful suburb of the Northern Beaches is seeking a highly motivated and experienced Service Manager to oversee the delivery of exceptional customer service. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer enquiries and concerns are addressed in a timely and effective manner, and maintaining high levels of customer satisfaction. The preferred candidate will come from a printing industry background.

Your new role

- Manage technical services staff
- Ensure that members of staff are attending to their daily tasks as outlined in their respective job descriptions and meet their agreed KPIs.
- Managing and overseeing service delivery in-house or on-site;
- Providing technical and service support to partners and end users;
- Managing customer technical needs;
- Overseeing service agents' activities; Spare parts inventory control advice; liaising with internal stakeholders on technical and strategic service issues;
- Warranty spare parts credit approval;
- Overall overseeing of the service activities and services provided;
- Review and analyse internal service processes;
- Provide strategic advice on service and warranty programmes;
- Budget preparation, tracking and targets;
- Management of ongoing team training requirements and certification in accordance with organisational KPI's





What you'll need to succeed

- 2 + years Wide-format printing experience

- 5+ years of experience in a service management role

- Technical organisational and problem-solving skills
- Strong leadership and management skills
- Customer service focused
- Excellent communication and interpersonal skills
- Ability to work collaboratively with other departments and stakeholders
- Strong problem-solving and decision-making skills
- Knowledge of relevant regulations and standards
- Ability to analyse and determine improvements by optimising workflows, and eliminating waste

What you'll get in return

- Our client's impressive Head office in Australia is excellently located on the beautiful Northern Beaches of Sydney, with ample parking, gyms, shops and cafés and other amenities nearby.

- Our client pride themselves on creating an environment of continuous improvement, where all staff feel valued and rewarded.

- Free on-site parking
- Access to free and confidential Employee Assistance Program
- Access to extensive lifestyle, wellbeing and financial discounts and benefits
- Employees receive birthday and service anniversary vouchers
- Celebrate monthly social events
- Career development opportunities
- Supportive leadership team
- Excellent team culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Linda McGovern
D: +61 (0)2 8860 1693 E: [email protected]

📌 Service Manager (Frenchs Forest)
🏢 Recognized
📍 Frenchs Forest