We are on the lookout for a creative Team Manager to join our vibrant team at Gallagher Bassett Services, Inc. in Melbourne.
Growing your career as a Full Time Team Manager is an incredible opportunity to develop productive skills.
If you are strong in creativity, project management and have the right initiative for the job, then apply for the position of Team Manager at Gallagher Bassett Services, Inc. today!

The Opportunity

As a Team Manager, you’ll support a team of claims management staff in their delivery of superior quality claims service, through people leadership, culture building, workflow management and coaching & mentoring.

You will be a trusted leader in our Worker’s Compensation team, with a view to lead your team to success through day-to-day workflow and people management. Your ability to collaborate with other leaders and implement strategic thinking and planning with relation to Worksafe Performance Measures will be a core focus of this position. You will be an exceptional leader within both your own team and the wider work-cover leadership group.

In this role, you will:

Proactively engage and build strong relationships with our stakeholders to create solid platforms for discussion, understanding and collaboration pertinent to achieving exceptional work cover claims outcomes

Manage your team's daily workflow in order to achieve a high performing team output whilst maintaining exceptional stakeholder service standards

Provide exceptional and engaging leadership, coaching and feedback to staff relating to technical, business and performance related issues

Work collaboratively with Branch Managers and technical training team to identify your team member’s skill, knowledge and capability opportunities with a view of build ing overall capability within your team

Lead, develop and cultivate team morale,



with a direct focus on achievement and service orientated culture; ensuring a dedicated and team-based approach to the management of claims

Mentor and coach team members; encouraging creativity, risk-taking and continuous improvement

Identify any areas for improvement in our Claims Management service provision, and implement strategies and processes to ensure GB's services meets business and WorkSafe requirements

We’re looking for an enthusiastic and collaborative leader who has:

Experience within a People Manager role; outstanding leadership skills, and experience in coaching and mentoring staff is essential to your success

Previous experience within a client services or account management position

Knowledge of Workers Compensation industry performance measures

Excellent interpersonal skills with all levels of staff and external parties

Conflict resolution skills

Excellent time management skills

Industry related tertiary qualifications will be supportive of your application but are not essential to your success

What we can offer you:

Attractive remuneration packaging & flexible work arrangements

Key member of leadership team within the Victorian Workers Compensation business unit

Collaborative working setting – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;

Paid Parental Leave scheme;

A unique and exciting career – as our Company grows, so do the opportunities for our people;

Opportunities for ongoing education and development;





Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

About us
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, government bodies, self-insured organisations and brokers. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure. Often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

To apply

If you think you can make a positive difference to our business we want to hear from you today!

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Benefits of working as a Team Manager in Melbourne:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package

📌 Team Manager - Urgent (Melbourne)
🏢 Recognized
📍 Melbourne