Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction -based activities at sites and from Remote Team.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to:

• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi - port data termination panels all under ‘Smart Hands’ capability.

• Ability to troubleshoot issues with systems and networks using positive deductive reasoning skill and troubleshooting & resolving issues related to end -user network cabling.

- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.

- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.