Customer Service & Membership Management

- Manage member enquiries related to bookings, memberships, account updates, payments, upgrades, and cancellations

- Review customer accounts, resolve membership-related concerns, and escalate complex issues when necessary

- Support member retention efforts by communicating cancellation policies, managing notice periods, and offering approved retention options

- Identify opportunities to upsell memberships, class packs, and additional services

- Conduct member feedback surveys and satisfaction check-ins to help improve the overall member experience

Studio Operations & Administration

- Monitor and manage enquiries received through the general inbox, including group bookings and partnership opportunities

- Maintain class schedules and studio timetables, including updates, instructor changes, and recent class setup





- Coordinate with internal team members regarding scheduling, operational needs, and studio support

- Assist with promotional campaigns, gift cards, vouchers, community partnerships, and special initiatives

- Escalate operational issues and ensure timely communication and resolution

Staff Onboarding & Compliance Support

- Coordinate onboarding administration for new team members, including contracts, documentation, and system setup

- Maintain accurate staff records, certifications, qualifications, insurance documentation, and compliance requirements

- Track compliance deadlines and proactively follow up on renewals and outstanding requirements

- Update staff registers and operational records to ensure information remains accurate and current

📌 Customer Service & Membership Coordinator for a Health & Wellness Business in Australia (Home Based (Beaconsfield)
🏢 Important Group
📍 Beaconsfield