Senior Customer Service Officer - Part Time (30 Hours) Your current company
In this role you'll be working for a worldwide service company based within Melbourne Airport.
Your new role
You'll be responsible for providing support day to day, across different functionalities of the airport - Due to this role being based at the airport, there is no work from home.
This role will have set hours - This can't be altered.
Monday - 2:00pm-8:30pmTuesday - 2:00pm-8:30pmWednesday - 12:00pm-6:00pmThursday - 07:00am-2:00pmFriday- 06:00am - 2:00pm

- Providing support via phone and email
- Identifying & troubleshooting problems
- Support and resolve any airport issues
- Creating positive customer experience
- Ability to triage queries and complaints
- Inputting correct data within the system
- Following up on all issues when required

What you'll need to succeed





- 2 years of recent contact centre experience dealing with inbound and outbound calls
- Flexibility to work 24/7 365 days per year
- Ability to pass a police check and ASIC (Aviation Security Identification Card)
- Tech-savvy - Can use multiple systems, including Microsoft products
- Ability to build good relationships
- Great communication both written and verbal
- Having full working rights without restrictions

What you'll get in return

- Located in Melbourne Airport
- Free car park on site
- Great team culture
- $60k + Super based on the hours mentioned

What you need to do now
If you're interested in this role, click 'apply now'
#2979360

📌 Senior Customer Service Officer - Part Time (30 Hours) (Melbourne)
🏢 Important Group
📍 Melbourne