Technology Support Specialist

Sydney (Mascot), NSW

About the Role

Are you passionate about travel and adept at problem-solving? Do you thrive in a dynamic tech environment? This role is a dynamic mix of technology and customer service. It’s ideal for someone who thrives in a technical support environment and enjoys helping people solve problems using cutting-edge travel technology.

As a Technology Specialist at Spencer Corporate Travel, you'll be the go-to expert for our online booking tool, Serko/Zeno, as well as the understanding and implementation of all of the Spencer Suite technologies. This role combines customer service skills with technical knowledge to assist clients with troubleshooting, system usage, and optimizing the performance of travel platforms such as booking systems, payment gateways, and other travel-related software. You'll play a crucial role in ensuring seamless and efficient travel experiences for our valued corporate clients.

The ideal candidate will have comprehensive knowledge of Serko/Zeno, Sabre, Tramada, Compleat and Conferma or similar technologies, with strong troubleshooting and problem-solving skills, administrative and organizational skills and thrive in a dynamic, fast-paced environment.

Key Responsibilities

- Onboarding Current Clients, by assisting in profile setup, data entry, and ensuring smooth implementation

- Master Serko/Zeno, customizing the platform to meet client needs and resolving booking issues.

- Assist with implementing our other Spencer Suite Technologies

- Provide exceptional customer service to our clients, promptly addressing inquiries via phone, email, or online chat.

- Support the Sales team by generating customized reports for client insights.

- Ensure all bookings comply with client policies and Zeno guidelines.

- Manage client requests efficiently, keeping them informed of any delays and exceeding expectations.

- Work closely with the internal teams that provide first level support by training and developing skills.

- Monitor system performance and ensure that all travel technology platforms are running smoothly and efficiently.





- Report technical issues to development teams for resolution and follow up with customers on the progress of issue resolution

What You Bring

- Comprehensive knowledge of Serko/Zeno, Sabre, Tramada, Compleat and Conferma including both front-end and back-end functionalities.

- Experience in travel consultancy, preferably in a corporate setting.

- Strong troubleshooting and problem-solving skills.

- Ability to thrive in a dynamic, fast-paced environment.

- Quick learning attitude and a desire to stay updated with industry trends.

- Strong administrative and organizational skills.

- Understanding of corporate travel policies and procedures.

- Strong PC skills, including proficiency with Microsoft applications.

Why Join Spencer Corporate Travel

- Be part of an award-winning corporate travel agency with a long-standing reputation for quality and care.

- Join a supportive Sydney-based team that values professionalism, teamwork, and continuous improvement.

- Enjoy a hybrid work model offering flexibility and work–life balance.

- Access opportunities for growth and professional development in a respected and expanding organisation.

About Spencer Corporate Travel

Spencer Corporate Travel, a LodgeLink company, was founded in 1998 and, in its more than 25 years of experience, has built a strong reputation for delivering exceptional and tailored corporate travel solutions across Australia and internationally.

We pride ourselves on providing high-quality, bespoke travel services backed by a dedicated team of experts who genuinely care about each client’s needs.

At Spencer Corporate Travel, we’re committed to excellence and consistently go above and beyond for our clients. We’re proud to have received numerous industry awards,



including being the first corporate agency inducted into the National Travel Industry Awards Hall of Fame for our service to the corporate travel sector.

Transparency and honesty are core to who we are. You can trust that every journey will be handled with care, attention to detail, and a commitment to delivering an outstanding experience, every time.

Total Rewards

At Spencer Corporate Travel, we care about our people. Here’s what we offer:

- Building a diverse and inclusive team, supporting growth opportunities and development.

- Competitive base salaries.

- An employee charitable donation and employee referral program.

- Hotel and travel discounts.

- Regular social events and celebrations.

- 20 vacation days per year, 10 sick/emergency leave days, superannuation (not inclusive of salary), Employee Assistance Program through TELUS Health.

Spencer Corporate Travel is LodgeLink Company

About LodgeLink

LodgeLink, a Black Diamond Group company, is a tech-driven platform transforming workforce travel. We make it easy to find, book, and manage crew accommodations through a streamlined digital solution backed by a growing network of hotel and lodge partners.

We’re on a mission to simplify crew travel while saving time and money for our customers. United by our values—collaboration, agility, dependability, inventiveness, and audacity—we’re building innovative solutions and delivering standout customer experiences.

Learn more: www.lodgelink.com.au

A Black Diamond Group Company

Spencer Corporate Travel & LodgeLink are a part of Black Diamond Group, a publicly traded company with 20 years of experience in modular space and workforce solutions, operating across Canada, the U.S., and Australia.
Learn more: www.blackdiamondgroup.com

We Are an Equal Opportunity Employer

We’re committed to fostering a diverse and inclusive environment. We welcome applications from all qualified individuals, regardless of race, gender, orientation, ability, age, or background. If you need accommodation during the recruitment process, please let us know.

Company: Spencer Corporate Travel

📌 Technology Support Specialist - Corporate Travel (Sydney)
🏢 Important Group
📍 Sydney