- Oversee the smooth and productive daily operation of the Front Desk
- Deliver exceptional customer service and handle guest needs and concerns with professionalism and care
- Supervise, support, and motivate team members to meet brand service standards and procedures
- Communicate effectively with the General Manager on all aspects of guest services and operations
- Manage shift handovers to ensure continuity and clarity across the team
- Manage Accounts Receivable, ensuring timely follow-up and accuracy
- Assist with rostering, balancing operational needs with labour efficiency
- Complete regular stocktakes and monitor inventory levels
- Provide support with end of month processes, reporting and administration