Job Category: Project Management & Change

Job Description:

Overview

The purpose of this role is to provide high quality business analysis and business requirements for organisational improvement, transformational change, enhancements (system and process) and new products. Work closely with business stakeholders to outline problems, identify process improvement and efficiency opportunities. Support fellow technology teams including project managers and influence downstream solutions, in delivery of high-quality project outcomes and ultimately, improved customer experience

Key Accountabilities and main responsibilities

Strategic Focus

- Directing analysis and discussions to elicit targeted business requirements that are fit for purpose
- Prepare comprehensive business requirements documentation, that meets the needs of business stakeholders and achieves operational best practice
- Review and dissect 'As Is' process and establish necessary changes required to ensure optimal 'To Be' processes
- Complete gap analysis, determining business requirements or objectives are being met
- Define, manage and plan, to ensure deliverables are completed within agreed time frames and are in accordance with client expectations
- Actively participate in solution design discussions and support Technical Analysts in the completion of technical specifications
- Support all stages of testing, ensuring the implemented solution reflects the agreed requirements, plus support defect management and any change requests that may emerge
- Provide input into development of training, procedures and business readiness plans to ensure smooth implementation
- In collaboration with the Project Manager, manage post implementation support to minimise disruption to the business
- Diligently follow-up any outstanding issues with business users or IT developers to ensure that projects and change initiatives are closed out promptly

Governance & Risk

- Identify Risks, Issues, Assumptions & Dependencies, along with mitigating actions where applicable




- Review team working practices/procedures to identify opportunities for improved quality or productivity

Experience & Personal Attributes

- Minimum 2 years' experience within a Business Analyst role or equivalent role
- Excellent communication skills (written and verbal) with the ability to effectively liaise with internal and external clients
- Excellent analytical and problem-solving skills
- Robust facilitation and presentation skills
- Strong organisation and planning skills
- Strong stakeholder management skills and customer focused approach
- Capabilities to work in a fast-paced project environment, whilst pivoting to our clients' needs
- Thorough knowledge of Business Analysis methodologies, techniques and best practice
- Thorough knowledge of the superannuation industry and previous exposure to client, regulatory requirements and operational frameworks is desirable
- Tertiary qualifications in IT, Business or a related discipline an advantage

About Us:

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology,



digital connectivity and data insights.

About the Team:

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

📌 Business Analyst, R&SS (Australia)
🏢 MUFG Pension & Market Services
📍 Australia