About the role

Inspire Energy is looking for a responsive, customer-focused Customer Service Sales Assistant / Administrator to join our team. This is a high-volume, fast-paced role, you'll be the first point of contact for customers calling about solar quotes, installations, and service needs. Speed and follow-through matter here. Our customers expect a quick response, and you'll be responsible for making sure they get one, every time, tracked through our CRM. If you thrive on staying on top of a busy phone line, love solving problems on the spot, and take pride in never letting a customer fall through the cracks, this role is for you.

Key responsibilities

- Answer and manage a high volume of inbound calls relating to solar quotes, installations, and after-sales service

- Respond to customer enquiries (phone and email) promptly, in line with company response-time standards

- Log and update every customer interaction accurately in the CRM system

- Take ownership of customer issues through to resolution, following up proactively rather than waiting to be chased

- Support the sales team with quote follow-ups, order processing, and general administration

- Prepare regular reports on call volumes, response times, and resolution outcomes





- Maintain accurate customer records and documentation across all systems

- Provide general administrative support to the wider team as needed

About you

- Previous experience in the solar industry is preferred but not essential

- Experience in customer service, call centre, administration, or a similar high-volume phone-based role

- Confident and clear communicator, comfortable handling a busy phone line

- Genuine problem-solver, takes ownership of an issue and sees it through rather than passing it on

- Comfortable working with a CRM system (training provided if needed)

- Strong organisational skills with the ability to juggle multiple customers and priorities at once

- High attention to detail and accuracy, particularly with data entry and records

- A can-do, solutions-focused attitude — someone who stays calm and positive under a busy call load

Advantages

- Salary package of $70,000 – $80,000 + Superannuation, depending on experience

- Full-time Monday to Friday, 8:30am – 4:30pm

- Join a growing solar and renewable energy business

- Supportive team environment with genuine ownership over your role

- Opportunity to build skills across customer service, CRM management, and operations

📌 Customer Service Assistant / Administrator — Solar Industry (Narellan)
🏢 Inspire Energy
📍 Narellan