We’re partnering with a leading national retailer to recruit a People Advisor to join their Shared Services team on a 6-month fixed-term contract during a busy peak period.

This is a fantastic opportunity for someone looking to break into HR and gain valuable experience within a large, high-volume People & Culture environment. You don’t need previous HR experience for this role — we’re particularly interested in candidates from customer service, call centre, administration or contact centre backgrounds who are confident communicating with people, solving problems and are keen to build a career in HR.

About the Role

You’ll join a specialist Shared Services team, providing support to team members across a range of HR-related enquiries. You’ll be the first point of contact for employees, helping resolve queries relating to pay, systems, benefits, recruitment and general employee administration.

This is a highly customer-focused role where your ability to listen, communicate clearly, problem-solve and provide a positive employee experience will be key.

Key Responsibilities

- Respond to team member enquiries via web-based channels
- Assist with pay-impacting issues and employee administration queries
- Support team members with system navigation and troubleshooting
- Provide information relating to employee benefits and recruitment processes
- Make outbound calls when required to investigate or resolve enquiries
- Maintain accurate records and update internal systems
- Provide a professional and positive experience to every team member
- Work collaboratively within a high-volume shared services environment

About You





We’re open to candidates from a range of backgrounds. Previous HR experience is not essential.

You could be a great fit if you have experience in:

- Customer service or call centre environments
- Contact centre or customer support roles
- Administration or shared services
- Retail or high-volume customer-facing environments
- Entry-level HR or People & Culture roles

Most importantly, you’ll have:

- Strong communication skills and a genuine customer-first approach
- Confidence speaking with people and handling a range of enquiries
- Strong computer literacy and the ability to learn new systems quickly
- A positive, proactive and solutions-focused approach
- Solid organisational skills and attention to detail
- The ability to remain calm and qualified in a fast-paced environment
- A genuine interest in developing your career and gaining exposure to HR

Role Details

- 6-month fixed-term contract
- Location: Eight Mile Plains
- Training: 4-week full time onboarding, in office
- Hybrid working: Minimum 2 days per week in office once training is completed
- Roster: Monday–Friday, between 6:30am–5:30pm
- Immediate start

Why Apply?

- Great entry point into HR with no previous HR experience required
- Join a leading national brand and gain exposure to a large People & Culture function
- Transfer your existing customer service or call centre skills into HR
- Comprehensive 4-week training and onboarding provided
- Hybrid working flexibility after training
- Potential for contract extension depending on business needs
- Opportunity to build valuable HR and employee services experience within a large organisation

📌 People Advisor - 6 month FTC (Eight Mile Plains)
🏢 Mayday Recruitment Group
📍 Eight Mile Plains