Cafe Supervisor

- Permanent Role
- $70k-$80k PA
- Cairns QLD

POSITION

We have a full-time position for a Café Supervisor available in Cairns, QLD 4870

SKILLS

The role requires you to have at least a relevant AQF or equivalent Certificate IV and at least 12 months of relevant work experience

RESPONSIBILITIES

The Café Supervisor oversees daily café operations, including supervising and training staff, delivering excellent customer service, maintaining high standards of cleanliness and hygiene, and ensuring smooth food and beverage service. The role also involves resolving customer concerns, identifying staffing needs, reporting operational issues to the Café Owner/ Manager, and fostering a positive, team-focused workplace.

POSITION DUTIES

The position will require you to perform the following tasks;

- Supervise the daily operations of the café to ensure smooth, efficient service.
- Lead, supervise and train front-of-house staff, including induction, ongoing coaching, and ensuring required competencies are met.
- Provide hands-on support with customer service, food and beverage service and cleaning duties
- Ensure all guests are greeted and served in a professional, timely and friendly manner.
- Monitor food and beverage presentation and quality, ensuring consistency with café standards.
- Assist with opening and closing procedures, including setting up and packing down the café.
- Perform daily cash handling tasks, including till reconciliation, float management, and end-of-day reports.




- Monitor and maintain cleanliness, hygiene, and safety throughout the café in line with health and safety regulations.
- Check and receive deliveries, ensuring the correct quantity and quality of stock received.
- Monitor stock levels and coordinate ordering to ensure adequate supplies are maintained across all areas of the café.
- Respond to customer complaints or concerns professionally and escalate when required.
- Assist with shift planning by identifying staffing needs based on expected customer volumes.
- Report any equipment faults, maintenance needs, or workplace hazards to management.
- Ensure food handling and hygiene procedures are followed by all team members.
- Encourage a positive, team-oriented working setting and lead by example during busy periods.
- Provide feedback to the Café Owner / Manager on shift performance, staff issues, and customer feedback.

ADDITIONAL ATTRIBUTES

- Outstanding customer service and guest engagement skills
- Strong leadership skills with the ability to lead by example
- Effective conflict resolution and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment while maintaining attention to detail

SALARY

The salary offered will be $70,000 to $80,000 per annum, negotiated based on your experience.

TO APPLY

Applications in Word format should be forwarded to us by clicking the 'Apply' button below.

📌 Cafe Supervisor (Cairns)
🏢 Precruitment
📍 Cairns