Shanahan Swaffield Partners is seeking a friendly, organised and professional Admin and Reception Officer to join our team. This role is ideal for someone who enjoys providing excellent client service, managing front desk operations, and supporting a busy accounting practice with a range of administrative tasks. Based in a professional office environment, this position is a key part of ensuring our day-to-day operations run smoothly and to offer support to a diverse client base.

The successful applicant will be reliable, well presented and confident communicating with clients, colleagues and external contacts. Strong attention to detail, initiative and the ability to manage competing priorities are essential.

Key Responsibilities

- Greet clients and visitors in a friendly and professional manner

- Answer and direct incoming telephone calls and enquiries

- Manage incoming and outgoing correspondence, emails and mail

- Provide general administrative support to the team

- Schedule appointments, meetings and other office commitments for a range of staff members

- Maintain accurate client and office records

- Prepare documents, correspondence, reports and other administrative materials

- Communicate with the ATO and other government agencies

- Assist with filing, scanning, photocopying and data entry

- Maintain office supplies and coordinate general office requirements

- Assist with invoicing, accounts administration and other financial administration as required

- Liaise with clients,



suppliers and other external parties professionally

- Maintain a clean, organised and welcoming reception and office environment

- Assist team members with day-to-day administrative tasks and special projects

- Maintain confidentiality and handle sensitive information appropriately

About You

The ideal candidate will have:

- Previous experience in reception, administration or a similar office-based role (essential)

- Excellent attention to detail and accuracy

- Highly proficient computer skills, including Microsoft Office

- Excellent communication and interpersonal skills

- A professional and approachable manner

- Strong organisational and time-management skills

- The ability to work independently and as part of a team

- A proactive approach and willingness to take initiative

- The ability to manage multiple tasks and competing deadlines

- A high level of confidentiality, integrity and professionalism

- The ability to learn new systems and procedures quickly

What We Offer

- A professional and supportive working environment

- A varied role with opportunities to develop your administrative skills

- The opportunity to work closely with an experienced professional team

- A welcoming workplace where attention to detail, reliability and client service are valued

How to Apply

If you are an organised, motivated and skilled administrator who enjoys working with people and providing high-quality support, we would welcome your application.

Please submit your resume below.

📌 Receptionist / Administration Officer (Rockhampton)
🏢 Shanahan Swaffield Partners
📍 Rockhampton