About SkyeRV

SkyeRV is a family owned and operated Australian Caravan Manufacturer focused on delivering high-quality off-road caravans to Australia, New Zealand and the United States whilst maintaining exceptional customer experience from initial enquiry through production to delivery and ongoing post-delivery support.

We have been in the Caravan Industry for the past 12 years and are consistently looking for areas to improve efficiency and develop as a company. We operate with a lean, agile business model, with all employees having the opportunity to make a genuine impact in the growth of our company.

About the role

As Customer Relations Manager (CRM), you will be responsible for establishing and managing SkyeRV’s CRM program across the business.

We are looking for an efficient CRM to take ownership of developing and implementing a CRM program that will seamlessly incorporate customer information and communication as well as coordinating our internal processes. You will ensure the right information is captured, communicated and is accessible across our Sales, Manufacturing, Office and Warranty teams.

This role will cover the whole customer life cycle, from initial enquiry and sales, through to the manufacturing and delivery process, and into post-delivery customer support and warranty.

You will work closely with different areas of the business to understand how information currently flows, identify gaps and inefficiencies and develop a program that incorporates all business aspects, from customer enquiry through to warranty.

This is a hands-on role where you will have the opportunity to shape the CRM strategy, systems and processes from the ground up.

Key responsibilities

- Lead the implementation and ongoing management of SkyeRV's CRM program.

- Develop a structured customer journey from initial enquiry through to sales, production, delivery, post-sale communication and warranty.

- Create clear CRM processes and responsibilities across Sales, Manufacturing, Warranty,



and Administration.

- Establish consistent procedures for recording customer information, enquiries, communications, orders and key milestones.

- Improve communication and handovers between departments.

- Develop automated and scheduled customer communications where appropriate.

- Ensure customers receive timely, accurate and consistent updates throughout the manufacturing process.

- Create dashboards, reports and key performance indicators.

- Analyse CRM data to identify trends, opportunities and areas for improvement.

- Continuously review and improve the customer experience and internal CRM processes.

- Merchandise creation and management to promote branding of SkyeRV and strengthen ambassadorship program.

About You

We are looking for someone who is highly organised and proactive and commercially minded, with the ability to take ownership and leadership of this program and complete tasks effectively and efficiently.

You value data integrity, thoughtful communication with others, and seek continual improvement.

Considering our business model, you will thrive if you communicate clearly with all audiences, build trust through a calm and collaborative working style, and align with SkyeRV’s values of connectivity and integrity within a team environment.

You may come from a CRM, customer experience, sales operations or a similar background.

Qualifications and Experience

Essential

- Excellent communication and stakeholder management skills.

- Strong understanding of customer journeys and sales processes.

- Experience developing processes across multiple departments.





- Strong attention to detail and data management skills.

- The ability to understand how different parts of a business operate and connect them through seamless systems and processes.

- Robust analytical and problem-solving skills.

- Confidence working with technology and learning new systems.

- A practical, hands-on approach to process improvement.

- The ability to work independently and take ownership in a lean business environment.

Desirable

- Experience managing or implementing a CRM system

- Experience within manufacturing, automotive, caravans, retail, construction or another customer-led industry

- An understanding of caravan manufacturing processes, including the relationship between sales, customer specifications, production, quality control, delivery and post-delivery support.

- Practical knowledge of how a caravan moves through the manufacturing process and possesses an understand of key customer touchpoints.

- Understanding of caravan warranty processes and the importance of timely, accurate and well-documented communication with customers following delivery.

Why Join Us

You'll have the opportunity to build the CRM function at SkyeRV from the ground up and have a direct impact on how we communicate with customers and how our teams work together.

You'll be joining a business where ideas can be implemented quickly, your input will be valued, and you will work closely with key people across the organisation.

If you enjoy creating structure, solving problems, improving processes and making a measurable difference, this could be the opportunity for you.

If you're an experienced CRM professional who wants to take ownership of a meaningful project — or a highly organised systems/process professional ready to step into a CRM leadership role — we'd love to hear from you.

Apply now with a Cover Letter and your CV/Resume to ••••@skyerv.com

📌 Customer Relations Manager (Yandina)
🏢 HALKE GROUP
📍 Yandina