Where: Clarion Suites Gateway (Right in the heart of Melbourne’s CBD!), part of Choice Hotels Asia Pac
The Vibe: Energetic, supportive, and obsessed with excellent service
The Details: 4-star property | 120 rooms | Full-Time role
About Us
At Clarion Suites Gateway , we do things a bit differently. We aren't just about checking guests in and out; we are about making people feel at home in Melbourne.
Our team is a tight-knit, motivated group that genuinely loves what they do
If you are looking for a workplace where you have career opportunities you can actually build a long-term career, you've found it.
The Role
As our newest Front Office Receptionist, you are the face of the hotel. You will be the go-to person for our guests, setting the mood for their stay from the second they walk through the door.
Your main goal is simple: bring your bright energy to the desk every day, keep things running smoothly, and make sure our guests leave with a smile.
What a Typical Day Looks Like:
- Welcoming guests with a genuine smile and getting them checked in or out without a hitch.
- Answering questions about the local area, helping out with reservation inquiries, and looking after group tours.
- Handling day-to-day front desk admin, like balancing transactions and processing foreign exchange.
- Thinking on your feet to solve guest issues quickly and smoothly.
- Chatting with Housekeeping and Maintenance to ensure rooms are perfect and ready to go.
What You Bring to the Team:
- Hotel Experience: You’ve worked on a hotel front desk before huge plus.
- The Software: You know your way around OPERA . We will happily train the right person.
- Your Personality: You’re friendly, outgoing, and actually enjoy talking to people from all walks of life.
- Cool Under Pressure: A busy lobby doesn't phase you; you stay calm, organized, and helpful when things get hectic.
- Communication: Your presentation is sharp and you communicate easily with both guests and our other internal teams.
- Flexibility: You understand hotel life means rotating rosters, including weekends and public holidays.
- The Legal Stuff: You must have a current Australian work visa or permanent residency status.
Sounds Like You?
If you are ready for a fresh change, a supportive team, and a place where you can grow long-term, we would love to meet you.
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📌 Hotel Receptionist (Melbourne)
🏢 Clarion Suites Gateway
📍 Melbourne
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