- Process ticket sales and visitor enquiries.
- Accurately handle cash, eftpos transactions and point of sale systems.
- Assist with daily balancing and ticketing administration.
- Support visitors throughout their experience.
- Assist with merchandise sales if required.
About You
You’ll thrive in this role if you enjoy helping people, can stay calm and friendly during busy periods, and have a strong eye for accuracy when processing transactions and handling money. Previous experience in customer service or sales is essential, and experience in office support or electronic box office sales will be highly regarded. You’ll be confident using computer systems, communicating with a wide range of people, working in a small team and adapting to changing operational needs while maintaining a positive attitude.
What You’ll Need
- Current QLD Working with Children Check QLD / Blue Card - essential.
- Queensland 'C' class driver licence - essential.
- Previous experience in a customer service or sales position.
- Cash handling and EFTPOS experience.
- Confident using computers and ticketing systems.
Why You’ll Love This Opportunity
- Be part of a unique visitor attraction coming to Mackay.
- Create memorable experiences from the very first welcome.
- Meet visitors from across Australia and beyond.
- Gain valuable customer service, ticketing and events experience.
This fixed term opportunity forms part of the major exhibition project running from November 2026 to May 2027 .
This casual position offers flexible hours and will require availability across weekends, evenings, public holidays and regular out-of-hours shifts, in line with operational requirements.
- Stream B, MECC 2: $31.15 per hour + Causal Loading
- 12% superannuation
- Any 5 out of 7 roster arrangement.
- May be eligible for salary sacrificing options.
- Access to a lifestyle benefits program, including corporate discounts.
- Learning, development and growth opportunities opportunities.
- Employee Assistance Program.
- Employee health and wellbeing initiatives.
- Active social clubs.
Please view the attached Position Descriptions (PD) for this role in the document attachments.
Disney: The Exhibition - A Century of Magic | MECC
Applications Close: 4 September 2026.
Important information for applicants
To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.
Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing).
We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results