We’re a boutique IT company doing technology exceptionally. We’re passionate about cybersecurity. We’re a small team where everyone’s contribution matters. We promote from within and invest in our people because that’s how we’ve kept our clients and built the business.

The Role

Can you make sure our invoices are right and our quotes are timely? Can you help improve our processes and save money for our clients? Can you pick up different systems and move between different jobs, clients and vendors?

- Producing monthly billing from our ticketing system (Zendesk) and verifying data accuracy
- Managing Microsoft licensing for clients, including processing changes as organisations grow or change
- Preparing hardware quotes for clients
- Creating and amending quotes, proposals, and invoices
- Liaising with vendors and ordering products
- Sending and following up client invoices and payments
- Responding to client billing and account queries
- Conducting annual billing reviews and updates
- Basic bookkeeping functions
- Ordering and shipment tracking
- Maintaining accurate customer database records
- Booking and preparing for client meetings

About You

Do you want to work in a small team where your contribution matters with the opportunity to learn and grow? Do you enjoy work with a monthly rhythm, but every day is different?

You take pride in getting things right the first time. You are organised and able to work independently. You communicate professionally and follow through on tasks. You are proactive, adaptable, and comfortable taking ownership.





You believe in using technology to work smarter, not harder. You are comfortable learning new tools, improving processes, and finding practical ways to reduce manual work and improve consistency.

You will bring

- Strong attention to detail and a high level of accuracy
- The ability to thrive in a complex and ever-changing workplace
- Comfort working with ambiguity
- Fast learner
- Ability to turn a rough brief into finished work
- Experience in billing, invoicing, or sales administration
- Familiarity with accounting software such as Xero
- Professional written communication skills
- Certificate III in Business Administration or equivalent experience
- Willingness to learn new systems and skills, including AI
- Experience with Zendesk, Chargebee, Dropbox, or Dext is an advantage but not a requirement - training will be provided where needed.
- Experience in IT is an advantage but not a requirement

Why Uptake Digital

- Flexible to suit your lifestyle - approx 15-20 hours per week across Monday to Friday by agreement. Hybrid work by arrangement after initial training.
- Location - our office is in Docklands, a short walk from Southern Cross Station and right next to Marvel Stadium
- Small team, real impact - your work directly shapes how we operate and how our clients experience us
- Competitive pay - $40-$44 inc. casual loading per hour plus superannuation, commensurate with experience

Uptake Digital is committed to diversity and equal opportunity. We welcome applications from all backgrounds.

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📌 Sales Administration Assistant (Melbourne)
🏢 Uptake Digital
📍 Melbourne