Outward Client Manager - Multinational / Global Programs

Are you a seasoned commercial lines broker? Have you serviced assigned multinational clients? We're hiring!

Aon South Africa is recruiting an Outward Client Manager in our Aon Global Client Network (AGCN) department based, on a hybrid basis, from our Head Office in Sandton. The role of the Outward Client Manager is to manage and grow relationships with South African multinational clients, designing and delivering insurance programs across multiple countries. Partner with Aon's global network and specialist teams to drive exceptional client outcomes, compliance, and business growth.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

- Client Ownership & Relationship Management

Act as primary relationship owner for assigned outward multinational clients.

Lead client meetings (discovery, strategy, design, stewardship, renewal), supported by the CSA.

Understand the client's global footprint, risk profile, strategy and governance and translate this into a coherent multinational program approach.

- Program Design & Technical Leadership

Give input to broking and specialty teams in the design and structuring of global/master and local programs for outward clients (e.g. lines of business, limits, deductibles, local vs. master cover), ensuring alignment with client needs, local regulations and Aon standards.

Lead or oversee the preparation of program structures, allocation approaches and implementation plans.

Provide technical leadership on coverage, wordings and program set-up, including identifying and addressing potential gaps between master and local covers.

- Network & Market Coordination

Coordinate with Aon network offices and correspondents to confirm local regulations, compulsory cover, premium payment terms and service capability in each country.





Oversee issuance and explanation of Account Handling Instructions (AHIs) and Program Handling Instructions (PIIs) to the network, ensuring clarity of scope, responsibilities and timelines.

Engage with broking and markets (local and global) to secure appropriate terms for master and local policies, working in close partnership with broking and specialty colleagues.

- Current Business & Renewals

Lead outward new business opportunities (RFPs, expansions, restructuring), including strategy, solution design, pricing approach and client presentations.

Own the renewal process : planning and timelines, data and information collection, network and market engagement, terms negotiation and final client recommendations.

Ensure timely issuance and loading of master and local policies , certificates and endorsements, working with the CSA, broking, CoE and network offices.

- Premium Allocation, Financials & Growth

Develop and/or approve premium allocation structures across territories and lines, ensuring they are technically robust and commercially acceptable.

Take ownership for the financial performance of the outward portfolio (revenue, margin, fees).

Drive growth (upsell and cross-sell) across lines and geographies and support achievement of strong year-on-year growth.

Oversee fee structures, revenue share arrangements and invoicing strategy, and support resolution of any major collection issues.

- Governance, Quality & Compliance

Ensure outward programs comply with Aon policies, client governance, and local legal/regulatory requirements .

Review and sign off on key outward documentation before issue.

Monitor service delivery and documentation quality across the network and intervene where performance is below agreed standards or escalations arise.





- Team Leadership & Collaboration

Provide guidance, direction and coaching to the Outward CSA and other support resources aligned to the portfolio.

Work collaboratively with broking, specialty, CoE, Shared Services, Claims, Data & Analytics and other solution lines to deliver integrated, client-relevant solutions.

Role-model Aon Client Leadership behaviours and ensure rigorous use of client planning, growth planning, feedback and jeopardy tools for key outward accounts.

How this opportunity is different

At Aon, colleagues are encouraged to bring their authentic selves to work, contribute ideas and work as one inclusive team to help clients make better decisions.

Skills and experience that will lead to success

Qualifications.

- A minimum of Grade 12 or equivalent
- Relevant tertiary qualification in Insurance, Risk Management, Finance, Business or related field preferred.
- Must be registered as a representative with the FSCA in terms of the FAIS Act
- Must be registered as an associate with the IISA

Knowledge.

- Solid technical knowledge of multinational/global programs and core commercial lines.
- Proven track record of leading multinational clients, working with networks and markets, and contributing to program design and structuring.

Skills and Attributes.

- Proven client leadership and advisory skills, including comfort engaging at senior client level.
- Ability to work effectively with broking and specialty teams on program design and execution.
- Strong coordination and project-management skills across multiple countries, partners and timelines.
- Excellent communication and negotiation skills with clients, markets and network offices.
- Demonstrated ability to lead and coach CSAs and other colleagues.

Experience.

- Commercial competence and experience managing a profitable, growing portfolio (including upsell and cross-sell).
- Typically 7-10 years' experience in commercial/multinational insurance broking or underwriting, including significant outward/global program responsibility.

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📌 Client Manager (Melbourne)
🏢 Aon
📍 Melbourne