Understanding of the Contact Center domain5+ years of total experience2+ years of hands-on Cyara experienceStrong experience with:Cyara Automated Regression Testingo Voice and Digital Channel AutomationNice to Have Skills:Detailed Job DescriptionExperiencedCyara Automation Testerto support the testing and validation of enterprise ContactCenteras aService (CCaaS) platforms.
The ideal candidate will have expertise in usingCyara Velocity, Pulse, and Cruncherto automate customer journey testing across voice, IVR, digital, and omnichannel customer service settings.The role will work closely with Solution Architects, Business Analysts, Developers, and Business Stakeholders to ensure high-quality customer experiences across contactcentertechnologies and integrations.
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📌 Test Lead With Contact Center And Cyara Melbourne (Australia)
🏢 XPT Software
📍 Australia
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