Internal Sales - Industrial Instrumentation

WIKA Group is a global market leader in pressure and temperature measurement. The company also sets the standard in the measurement of level, force and flow, and in calibration technology.

The broad portfolio of high-precision instruments, IIoT solutions and comprehensive services makes WIKA a solid and reliable partner for all the requirements of industrial measurement technology.

The family-run business, founded in 1946, has a global presence with 11,000 employees. This includes our own subsidiaries, production sites and development departments, such as the Innovation Center in Klingenberg. There alone, over 100 engineers work on smart sensing solutions that provide answers to global challenges. WIKA's unique experience and know-how make sensing technology smarter, add more value and prepare it for a sustainable future:

Smart in sensing.

WIKA Australia Pty Ltd is a wholly owned subsidiary of the WIKA Group, with a proud local history and established customer base across all key market sectors.

About the role

We are looking for a confident individual to join our team in Melbourne as an Internal Sales Engineer, based out of our Burwood East office.

The role is key customer interface for our business, and as such is well supported by internal & external sales colleagues, (whom have significant industry experience) as well as via our HR Connect on-line training & personal development platform.

Day to day activities are varied & interesting, with a realistic workload - which is shared as necessary during periods of peak demand.

Core elements of the role are;

Customer liaison via phone/email, and in person (occasional walk-in customers)

Translating customer needs into WIKA product offerings,



and preparing/submitting quotations to suit - often in conjunction with external sales colleagues

Sales order entry in relation to WIKA products & internal/external service work

Liaison with WIKA technicians, in relation to internal/external service activities

After sales support, typically around deliveries & shipping requirements

On-going product-based training to keep up to date with WIKA/agency products

We offer a friendly culture, great support, & the opportunity to work within an organization in growth mode. The successful applicant will be rewarded with a competitive salary package, along with industry leading training & exposure within a specialist field. Hybrid working arrangements are available following onboarding & an experience-based qualification period.

Skills and experience

We would like to hear from individuals who have the following attributes;

Positive & confident personality, with a "can do" attitude - happy to work & contribute within a team environment

2-3 years' experience in a sales support or customer service role

Strong verbal communication skills, with the ability to discuss & interpret customer needs via phone/email, or in person

Basic problem solving experience & the capability to suggest solutions based on research of our WIKA product portfolio

Accuracy & attention to detail in relation to sales order entry activities & management of in-house service business

A diligent work ethic, with a focus on ensuring customer needs/timeframes are met

ERP system experience, (Microsoft Dynamics 365) with intermediate MS Office suite skills

A mechanical or electrical engineering qualification, or previous industrial sales experience would be highly regarded

Note

WIKA will only consider applications from candidates who are currently eligible to work within Australia, & are Melbourne based.

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📌 Internal Sales - Industrial Instrumentation (Whitehorse City)
🏢 WIKA Australia
📍 Whitehorse City