At Andaz, we don’t just host guests - we create moments that feel instinctive, local and beautifully unexpected.

We’re looking for a confident and people-first Duty Manager - Overnights to help lead the daily rhythm of the hotel. This is a hands-on leadership role for someone who thrives in a rapid-moving environment, leads with calm energy, and knows how to turn service into something memorable.

You’ll be the face of the hotel during your shift - supporting teams across Front Office, Food & Beverage and Guest Experience while ensuring every guest interaction feels warm, seamless and distinctly Andaz Gold Coast.

What you’ll do

- Lead daily hotel operations across guest-facing departments
- Support, coach and motivate teams to deliver exceptional service
- Handle guest feedback and resolve issues with confidence and care
- Maintain operational standards, presentation and safety across the property
- Work closely with department leaders to ensure smooth communication and service flowCreate genuine connections with guests and elevate the everyday guest experience
- Support VIP arrivals,



special events and high-occupancy periods

Summary

Andaz Gold Coast

Qualifications

What we’re looking for

- Previous leadership experience in hotels, hospitality or lifestyle venues
- A calm, solutions-focused approach under pressure
- Strong communication and relationship-building skills
- A passion for people, service and creating memorable experiences
- Flexibility to work rotating shifts, weekends and public holidays
- Knowledge of Opera or similar hotel systems is highly regarded
- Must already have current and ongoing working rights for Australia

Why join Andaz

At Andaz, individuality is celebrated. We’re a team of curious, creative and passionate people who believe hospitality should feel personal, vibrant and deeply connected to place.

You’ll join a culture that values collaboration, growth and genuine human connection - with opportunities to develop your career across Hyatt hotels globally.

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📌 Duty Manager - Overnights (Pre-Opening) (City of Gold Coast)
🏢 Andaz Gold Coast
📍 City of Gold Coast