Mantra Esplanade Cairns sits within a prime location, walking distance to the swimming lagoon, pier and marina and a variety of restaurants, bars and cafes right at its door. Offering an extensive range of hotel, one and two bedroom apartments, pool, spa and fully equipped exercise room, Mantra Esplanade Cairns attracts both leisure and corporate visitors to the region. Enjoy a truly tropical lifestyle where on your days off you ca explore neighbouring islands, take a trip out to the Excellent Barrier Reef or enjoy the slower pace of a local market or two.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

Take the helm and guide the hotel's day-to-day operations with expertise

Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere

Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise

Contribute to roster planning and preparation

Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

Demonstrated expertise in Hotel Front Office Operations,



marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor

Proficiency in using reservation and property management systems is a plus

Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills

Masterful in the art of both the written and spoken communication

Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

- ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
- Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

Accor is an inclusive company, building diverse teams across the globe.

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📌 Assistant Manager (Cairns Regional)
🏢 Mantra Group
📍 Cairns Regional