This is a hybrid role working across two venues in Montrose (2 days) and Brunswick (3 days). You will support the Venue Manager in the day-to-day operation and management of the venue, ensuring a consistently high standard of customer service, team performance and event delivery.

Key responsibilities

Leading and supporting the Front of House team to deliver an exceptional customer experience

Working hands-on on the floor, including waiting tables, serving High Tea, clearing tables and assisting customers throughout their experience

Undertaking bar service, including preparing and serving beverages and maintaining high standards of presentation and cleanliness

Managing clients' High Tea events, particularly on Saturdays and Sundays, ensuring events run smoothly from set-up through to completion

Being a welcoming and visible presence on the floor and assisting with customer enquiries and any issues that arise during service

Maintaining the presentation, cleanliness and overall standards of the Tea House throughout service

Supporting the Venue Manager with staff rostering and day-to-day team management

Providing strong on-the-job training, coaching and skills development for current and recent team members

Ensuring team members understand and consistently follow company procedures,



service standards and policies

Taking a leadership role during service and confidently directing the team when required

About you

Comfortable with working across two venues - two days at the Montrose Venue and three days at the Brunswick Venue

A can-do, proactive, driven and self-motivated individual who takes initiative and gets things done

Highly organised, with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment

A confident and natural leader with a strong presence and the ability to motivate and manage a team

An excellent communicator who can communicate clearly and confidently with both customers and team members

Naturally warm, friendly and welcoming, whilst also having the confidence to uphold company policies, standards and expectations

Hands-on and willing to do whatever is required to ensure the venue runs smoothly

Confident working under pressure and able to remain calm, organised and solution-focused during busy services

Comfortable working weekends, with Saturday and Sunday availability required as part of a full-time roster

Experienced in, or enthusiastic about, working in a high-volume hospitality environment

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📌 Assistant Venue Manager (City of Merri-bek)
🏢 Mary Eats Cake
📍 City of Merri-bek