CARe Automotive is looking for an experienced Service Advisor to join our repair centre team. This is a key customer-facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well-coordinated repair journey.

You’ll play a hands-on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.

About CARe Automotive

CARe Automotive is a national automotive collision repair business delivering end-to-end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high-quality repair outcomes - with Customer CARe at the centre of everything we do .

Key Responsibilities

Customer Service

- Be a point of contact for CARe customers
- Accurately document customer concerns and vehicle condition
- Clearly explain repair processes, scope, and timeframes
- Maintain ongoing communication with customers and Customer CARe
- Handle customer concerns professionally and calmly

Vehicle Intake & Coordination

- Mark up vehicles and maintain accurate records in RPS
- Review jobs,



action notes, and support production planning
- Coordinate rectifications, Out of Scope items, and quick-fit work

Administration, Safety & Compliance

- Maintain accurate documentation and system records
- Support continuous improvement and process compliance
- Follow all site safety rules, PPE requirements, and procedures
- Identify and escape safety risks or incidents

About You

- Experience in an automotive repair or workshop environment
- Robust customer service and communication skills
- High attention to detail and organisational ability
- Understanding of vehicle repair processes
- Certificate III in Panel or Paint
- Experience in a senior customer service or advisor role
- Knowledge of insurance or accident management environments
- Experience with RPS or similar repair management systems

Why Join CARe Automotive?

- Work for a fast growing national repair network
- Customer-focused culture with strong operational support
- Supportive team environment with clear processes

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📌 Service Advisor – Automotive Repair (Bankstown)
🏢 CARe Automotive Group
📍 Bankstown