E1 is seeking a Customer Experience Specialist for a 6-month contract to support Builders, Subcontractors and Suppliers in a SaaS setting. You will own complex inquiries, optimise our AI support platform Lorikeet, and drive improvements in knowledge base and self-service experiences.
You will train customers, support SSO and API integrations, and collaborate with Product, Customer Success and Commercial teams to scale our Support function.
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📌 Saas Customer Experience Specialist — 6 Month Contract Victoria
🏢 EstimateOne
📍 Victoria
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