SHARED SERVICES SUPPORT OFFICER | GRAFTON NSW

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Tidda Workforce partners with government, infrastructure, and community organisations to connect talented people with meaningful employment opportunities.

We are committed to creating pathways, supporting diversity, and helping people build rewarding careers.

ABOUT THE ROLE

Tidda Workforce is currently seeking Shared Services Support Officers for an exciting opportunity with a large government organisation based in Grafton, NSW . Working within a fast-paced Shared Services team, you will provide customer support through phone, live chat, and online ticketing systems while helping employees and customers access important information, services, policies, and procedures. This role would suit candidates from customer service, administration, retail, reception, contact centre, shared services, or service desk backgrounds.

Role Details

Location: Grafton, NSW. Applicants must live locally as this role is 100% on site. Start Date: ASAP (pending checks). Contract Length: 3 Months. Pay Rate: $33 - $36.95 per hour + Super. Hours: 35 hours per week up to 7hr days.

Applications are being reviewed as they are received, with submissions closing on Tuesday 18 August 2026 . Early applications are encouraged.

KEY RESPONSIBILITIES

- Provide customer support via phone, live chat, and ticketing systems
- Respond to Tier 0 and Tier 1 enquiries
- Deliver high-quality customer service and first-contact resolution
- Process service requests and transactions accurately




- Provide information relating to policies, procedures, and services
- Maintain accurate records across multiple systems
- Escalate issues when required
- Participate in team meetings, coaching sessions, and ongoing training
- Adhere to workforce scheduling and service level requirements

ABOUT YOU

You enjoy helping people, communicating with a wide range of customers, and working within a supportive team environment.

To Be Successful You Will Have

- Previous customer service experience
- Strong communication and interpersonal skills
- Positive computer skills and data entry accuracy
- Experience using Microsoft Office and Microsoft Teams
- Ability to multitask and manage competing priorities
- Strong attention to detail
- Ability to learn new processes and systems quickly
- Call centre experience highly regarded
- Retail, reception, administration, or service desk experience highly regarded
- Must be able to pass a background check

WHAT'S ON OFFER

- $33-$36.95 per hour + Super
- Immediate Start Available
- Monday to Friday Hours
- Supportive Team Environment
- Valuable Government Experience
- Ongoing Training and Support
- Potential Contract Extension
- Opportunity to develop administration and customer service skills

Tidda Workforce encourages applications from Aboriginal and Torres Strait Islander peoples, women, culturally diverse communities, ex-defence personnel, and candidates from all backgrounds.

Tidda Workforce - Connecting People, Creating Opportunities.

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📌 Call Centre Operator (Grafton)
🏢 Tidda Workforce
📍 Grafton