Jaylirra is seeking an ICT Helpdesk skilled to provide responsive support for hardware, software, network, accounts and devices in a Canberra office. You will triage, resolve and escalate service requests in line with service levels, administer user accounts and assets, and support projects and rollouts.
You will prepare procedures and knowledge articles, liaise with staff and vendors, identify recurring issues and contribute to improvements, and assist with cyber security controls and