Posted Thursday 20 November 2025 at 3:00 pm

Dispatch Officer

Department

Contracts

Reports directly to

Operations Manager

Reports INdirectly to

Contracts Manager

number of reporting relationships

2

Travel Requirements

Travel required within the metropolitan area on a frequent basis

Employing entity

Capital Transport and Logistics Group Pty Ltd

authority to act

This position must act within written group policies, procedures and operations manuals. All decisions outside these parameters must be approved by your direct manager.

Critical relationships (internal)

- National Operations Manager
- National Account Manager
- State Manager
- Contracts Manager
- Contracts Department
- Fleet Management Department
- Taxi Trucks Department
- Administration Department

Critical relationships (EXternal)

- Existing Clients
- Existing sub-contractors

Position Summary

As a Dispatch Officer, you will report directly to the Operations Manager/Supervisor and indirectly to the Contracts Manager. You are responsible for scheduling the sub-contractors’ daily runs based on the most efficient route, and liaising between the client and the sub-contractor to ensure all deliveries are completed within the agreed timeframes. You must ensure customers are kept informed of any variables or delay with their delivery.

It is imperative that you are highly proficient in all Contract client delivery processes and requirements, as well as acutely aware of Work Health and Safety legislation and how it relates to our sub-contractors and service provision.

1. Key Responsibilities and Tasks

1.1 scheduling and contract operations

- Use your best endeavours to ensure the 80% of jobs are picked up and delivered within the agreed timeframes. This timeframe may differ between clients; therefore, you must ensure you are aware of the agreed service targets of all Contracts clients
- Effectively allocate work to the Contracts fleet to ensure that service levels are consistently met. This includes:




- Proficiently operating a two-way radio by communicating clearly, professionally and concisely with sub-contractors at all times;
- Ensuring that jobs are allocated to the correct vehicle type and do not exceed the vehicle’s carrying capacity at any time;
- Scheduling pick-up and delivery runs based on the most productive route;
- Possessing an exceptional understanding of our Contracts service provision and our clients’ expectations to foresee issues and resolve them before they occur; and
- Ensuring sub-contractor PDA equipment is used correctly and efficiently.

- Ensure all jobs have been despatched for the following day and that the appropriate sub-contractors have been contacted (emailed/called/SMS depending on the client) with the details of each run
- Send all jobs to the sub-contractor’s PDA for the following day’s jobs prior to leaving for the day
- Make HDS bookings within 3 days of the client’s job booking request and subject to their availability
- Review and modify the daily manifests received from clients and upload these manifests into the Transport Management System (“TMS”) once completed and within one hour of receiving them
- Monitor and adhere to all restrictions that an injured or impaired sub-contractor may have. This includes but is not limited to sub-contractors participating in Return-to-Work programs. You must ensure that no jobs outside of these restrictions are allocated to the sub-contractor and elevate any non-compliances to the Return-to-Work Coordinator without delay
- Monitor sub-contractor hours of work and ensure that all sub-contractors adhere to the Company Fatigue Management Policy

Scheduling:

- Review the fatigue management email upon receipt daily;
- Review driver workloads throughout the day, particularly post 2pm to ensure that the deliveries yet to be completed can be executed within the driver’s maximum work hours; and
- Re-distribute jobs as appropriate, where drivers may breach their maximum work hours.

Regional:

- Before allocating country work, you must assess whether the sub-cont…

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📌 Contracts - Dispatch Officer (Brisbane City)
🏢 Capital Transport Group
📍 Brisbane City