This is a senior leadership role requiring 4+ years’ experience in a similar role. You’ll be the single point of accountability for our end-to-end supply chain and our day-to-day operations setting the strategy, building the infrastructure, and making the whole engine faster, cleaner, and more cost-effective as we grow.

The details

Location: Sydney-based
Type: Full-time, permanent
Reports to: Founders
Direct reports: ops/fulfilment coordinator
Start date: (as soon as possible)

Key Responsibilities

Inventory & demand planning

- Own inventory across locations — forecasting, replenishment, and allocation to match demand and growth
- Partner with the buying team to align stock, lead times, and cash flow
- Minimise stockouts and overstock as volume scales

Operations & systems

- Own the operational tech stack (Shopify, 3PL/WMS, inventory and returns tooling) and how it all connects
- Design and document the processes that let the business scale
- Build clear operational reporting cost-per-order, delivery performance, landed cost, inventory health

Leadership & strategy

- Set the supply chain and operations strategy as we scale across AU, the US, and beyond




- Identify and remove bottlenecks, reduce landed cost, and improve delivery speed
- Partner closely with finance and customer care
- Build and lead the operations function (and team) as it grows; report to and advise the leadership team

About you

- Senior experience in supply chain, logistics, or operations within fashion, apparel, or e-commerce/DTC
- A track record owning 3PL and freight-forwarder relationships, ideally across multiple markets
- Strong command of international shipping, customs, duties, and taxes (AU essential, US highly desirable)
- Solid inventory and demand planning experience
- Comfortable owning an operational tech stack and building process from the ground up
- Both strategic and hands‑on. You can set direction and roll up your sleeves in a small, quick business
- Strong with reporting and analytics fluent in spreadsheets and operational platforms
- A natural streamliner who stays calm under peak-season pressure
- An excellent communicator and leader who can hold partners to account, influence leadership, and grow a team

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📌 Head of Supply Chain / Operations (Woollahra Municipality)
🏢 ance gria
📍 Woollahra Municipality