As the Care Administrator, you will be responsible for supporting our care team in delivering high-quality services to our Support at Home clients. You’ll be the administrative backbone – helping keep things running smoothly and supporting both our staff and clients with exceptional service.

- A rewarding role where you can make a genuine difference in the lives of seniors and their families, within a supportive and appreciative team culture.
- A company that recognises and values the important work you do, including Annual Appreciation Day celebrations.
- Access to wellbeing benefits such as our Employee Assistance Program, monthly massages, and a paid birthday day off

Key Responsibilities

- Ensure all documentation and administration is up to date to assist Care Managers manage workflow of existing clients and the procurement of new clients.
- Attend to any administrative duties as required by the Care Managers.
- Assisting the Care Managers with arrangements of services including raising of purchase orders.
- Ensure timely updates, and complete required admin tasks including scanning, filing, and quality assurance follow-ups.
- Respond to phone and email enquiries, follow up on leads and referrals, consultatively recommend services, and ensure clear communication between clients, families, caregivers, and staff.
- Assist with scheduling, office supplies,



event planning, visitor greeting, and other administrative support as required to enhance both team function and client experience.

About you

- Previous experience in a similar role or within the aged care sector.
- Excellent written and verbal communication skills, with proficiency in Microsoft Office (Word, Excel, Outlook) and general computer use.
- Maintains a professional and approachable demeanour, upholding confidentiality, company policies, and the values of Dovida.
- Solid listening, interpersonal, and decision-making skills, with the ability to build trust and use sound judgement.
- Works effectively both independently and collaboratively, taking initiative and full ownership of responsibilities.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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📌 Care Administration Officer (City of Knox)
🏢 Dovida
📍 City of Knox