Woods & Co Recruitment have partnered with a well-established and rapidly expanding IT solutions company that has built a strong reputation for delivering reliable, customer-focused technology solutions.

We are seeking a highly organised and proactive Customer Care & Delivery Specialist to join their close-knit team. You’ll be at the heart of the business, working across customer service, technology, sales support and operations to ensure customers receive a seamless experience from order through to delivery.

This is a fantastic opportunity for someone who enjoys variety, takes pride in their work and wants to build a genuine career within a growing business. You’ll be given the opportunity to learn the technology side of the business, develop your skills and progress into management over time.

What’s in it for you?

- $60,000 - $65,000 + Super
- Additional $520 per annum for being rostered on call once every five to six weeks
- Beautiful modern office in Melbourne’s South Eastern suburbs
- Monday to Friday, 9am to 5pm
- Vibrant and social office environment
- Genuine career progression into management
- Onsite parking with a dedicated car space

What do you do?

- Manage customer communication via phone and email, maintaining strong relationships and ensuring enquiries are followed through to resolution
- Process and deliver customer orders handed over from the sales team, including mobiles, NBN, SIP, mobile applications and hosted phone systems
- Set up, provision and customise customer solutions, including mobile porting, activations and phone systems
- Coordinate technicians,



equipment, vendors and suppliers to ensure customer installations and orders run smoothly
- Run customer training sessions and provide support across company systems and products
- Maintain accurate customer records, CRM systems and internal databases, as well as processing invoices through Xero
- Support the wider team with general office administration and keeping the day-to-day office running smoothly

What do you need?

- Highly organised with strong attention to detail
- A proactive attitude and genuine willingness to learn
- Friendly, patient and customer-focused, with the confidence to communicate with a range of customers
- Comfortable learning current technology, systems and processes
- Someone who enjoys solving problems and takes ownership of getting things done
- Ability to work independently while also contributing to a close-knit team
- Comfortable being rostered on call once every five weeks following the initial two-month period
- Someone who enjoys a bit of fun in the workplace but knows when it’s time to focus and get the job done

*Please note only shortlisted candidates will be contacted

*Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.

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📌 Customer Care & Delivery Specialist (Melbourne)
🏢 Woods
📍 Melbourne