Senior Manager, Customer Ops & Experience — Hybrid (Melbourne)

Senior Manager, Customer Ops & Experience — Hybrid (Melbourne)

19 Aug
|
Wesfarmers
|
Melbourne

19 Aug

Wesfarmers

Melbourne

Wesfarmers OneDigital seeks a Senior Manager to lead the OnePass Customer Operations & Experience, overseeing the outsourced contact centre and the CX tech stack. You will drive performance, governance, and continuous improvement to deliver high-quality service for OnePass members.

You will partner with IT and product teams to optimise AI-enabled customer service, scale operations, and manage budgets while supporting growth and strategic priorities.

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📌 Senior Manager, Customer Ops & Experience — Hybrid (Melbourne)
🏢 Wesfarmers
📍 Melbourne

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