Reporting to the Chief Financial Officer, this is a pivotal leadership role responsible for shaping the technology, systems, AI and digital capability that will support Pedders' next phase of growth.

You will lead the technology strategy and roadmap across Pedders' national company-owned and franchise network, balancing operational reliability and cyber resilience with innovation, digital transformation and emerging opportunities in AI and automation.

This is an opportunity to make a tangible impact, partnering closely with the Executive Leadership Team and business leaders to modernise our technology ecosystem, improve how our people and customers interact with our systems, unlock greater value from our data and identify practical ways technology can improve productivity and business performance.

Responsibilities include:

- Review technology architecture, system lifecycle and platform strategy, ensuring Pedders' technology ecosystem remains integrated, scalable, secure and fit for purpose
- Lead cyber security, risk management and business resilience, including security controls, disaster recovery, business continuity and compliance across the technology environment.
- Identify,



evaluate and lead practical AI and automation opportunities, moving beyond experimentation to responsible adoption that delivers measurable improvements in productivity, decision-making, customer experience and business performance.
- Strengthen data governance, data quality, reporting and analytics capabilities to improve business visibility, decision-making and confidence in organisational information
- Oversee technology programs and projects, ensuring successful delivery within scope, budget and timelines, with effective change management and user adoption.
- Ensure excellence in technology operations and service delivery, maintaining reliable, responsive and business-focused support, infrastructure and systems performance.
- Partner with executive and business leaders as a trusted technology advisor, providing strategic guidance on technology investments, risks, opportunities and priorities.
- Applying solid commercial judgement to technology investment, balancing business value, risk, cost, scalability and return on investment.

#J-18808-Ljbffr

📌 Head of Technology, AI and Systems (City of Greater Dandenong)
🏢 Pedders Shock Absorber Service
📍 City of Greater Dandenong