Director, AI-Driven Customer Ops & Transformation (City of Sydney)

Director, AI-Driven Customer Ops & Transformation (City of Sydney)

19 Aug
|
theiconic
|
City of Sydney

19 Aug

theiconic

City of Sydney

THE ICONIC is seeking an Associate Director to lead customer operations and transformation. The role focuses on building an AI-enabled function that improves efficiency, CX, and commercial value across THE ICONIC and GFG.

You will drive strategic programs, manage onshore and offshore teams, and partner with executives to align CX with margin and LTV goals. You will champion AI adoption, optimize processes, and oversee platform and vendor ecosystems to deliver scalable, enterprise-wide

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📌 Director, AI-Driven Customer Ops & Transformation (City of Sydney)
🏢 theiconic
📍 City of Sydney

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