Run it like it's yours — and roll your sleeves up while you build it

Practice Manager – Cheltenham Dental Care
Doctors & Co Dental Group | Cheltenham VIC | Full time

Cheltenham Dental is a brand-new clinic in Melbourne's bayside. We're not looking for someone to hold the fort — we're looking for an operator who wants to build a business from the ground up.

This is a genuinely hands‑on hybrid role. While we grow the patient base, you'll split your time between managing the clinic and assisting chairside. As the books fill, the role shifts further toward full‑time management and leadership. You need to be well-rounded and comfortable moving between both, every day.

If you've ever thought "I could run this better if it were mine", this is that role.

What makes this different

- Real ownership. You run the clinic as your own business — targets, budgets, systems, team. We back your decisions, we don't micromanage them.
- Founding member status. You shape the culture of a flagship site. Founding members are first in line for regional leadership and operational director roles as we scale nationally.
- Genuine growth path. Loyalty-based equity options through the Doctors & Co group model, plus a performance bonus structure on top of a market-competitive salary.
- A team culture we protect. We're deliberate about the people we hire and how we treat each other. Respectful, hands‑on, no one above the work — including leadership.
- Support, not bureaucracy. Marketing agency, IT, suppliers and clinical governance frameworks already in place. You direct them.
- Wellness & development. Staff dental and medical discounts, and ongoing training through the Doctors & Co Academy.





What you'll actually do

- Chairside assisting. Provide expert clinical support across a range of procedures — a core part of the role while we build the patient base, reducing as the clinic grows.
- Grow the business. Drive new patient numbers, conversion and retention. Own production targets and know your numbers cold.
- Run the KPIs. Track and report on financial and clinical performance — and act on what the numbers tell you, without being asked.
- Build the systems. Implement and improve processes across scheduling, recalls, treatment plan follow-up, stock control and compliance. If something's broken, you fix it.
- Coordinate the moving parts. Be the point of contact for our marketing team, IT providers and suppliers — briefing them, chasing them, holding them to deadlines.
- Lead the team. Recruit, roster, train and develop. Set the standard by working alongside your team.
- Own clinical governance. Sterilisation protocols, infection control audits, clinical notes management and the Doctors & Co Governance Bundle.

Who we're looking for

- 2–3+ years in a senior dental role covering both practice management/coordination and chairside assisting. Dual experience is essential — not a nice-to-have.
- Current, confident clinical skills. You'll be in the surgery regularly from day one.
- Proficiency in D4W (Dental4Windows).
- A business brain — comfortable with numbers, budgets, targets and commercial decisions.
- Proactive by default. You spot the problem, solve it, then tell us — rather than waiting for direction.
- Cert III or IV in Dental Assisting highly regarded.
- Tech-fluent and quick to pick up new CRM and AI tools.

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📌 Practice Manager (City of Kingston)
🏢 DOCTORSDENTAL CLINICS
📍 City of Kingston