- Lead, coach and develop a team of Case Managers
- Oversee team portfolios, workflow and resources through to claims resolution
- Monitor service standards and KPI performance
- Provide coaching and feedback to support individual and team success
- Provide technical guidance on complex claims and customer matters
- Identify trends, risks and improvement opportunities and implement strategies
- Coordinate quality assurance activities
- Contribute to continuous improvement initiatives
- Foster a positive, engaged and high-performing team culture
- Partner with senior leaders to achieve operational objectives and support business performance
Requirements
- Demonstrated experience leading a claims team within the superannuation, life insurance or personal injury industry
- Strong technical knowledge of superannuation and/or life insurance claims
- Knowledge of relevant legislation and industry best practice
- Proven ability to coach, develop and motivate high-performing teams in a fast-paced setting
- Excellent stakeholder management, communication and problem-solving skills
- Intermediate proficiency in the Microsoft Office suite
- Ability to satisfy a National Police Check
Core Competencies
Demonstrates strong leadership in managing and developing high-performing claims teams within the superannuation and life insurance sectors, while ensuring compliance with relevant legislation and industry best practices. Excels in stakeholder management, communication, and problem-solving to drive operational success and continuous improvement.
Highest-signal resume keywords
- Claims Team Leadership
- Superannuation Claims Knowledge
- Life Insurance Claims Expertise
- Stakeholder Management
- Coaching and Development