Singapore Telecommunications – Optus is seeking a Senior Contact Centre Engineer to support critical contact centre platforms for a Federal Government customer. This role delivers Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics, ensuring performance, security and reliability.
Location can be Canberra, Melbourne, Sydney or Brisbane. You will work with Genesys, Nuance and analytics platforms, troubleshooting complex issues, managing incidents and