Ingenico Group is hiring for a Preston-based contact centre leadership role. You will lead a team of up to 15 agents, coaching them to deliver first-class customer experiences while driving process improvements and KPIs in a hybrid setup.
You will partner with People & Culture, Training and QA to ensure the team has what it needs. Solid communication, analytics and change management skills are essential to succeed.
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📌 Customer Experience Team Leader – Contact Centre Melbourne (Australia)
🏢 Ingenico Group
📍 Australia
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