We are a locally owned and operated ophthalmology clinic in Townsville looking to add a permanent full time Medical Receptionist to our team.Our mission is to create a healthcare experience of the highest quality which educates, empowers and cares for every patient - we want youto be a part of this!
We will encourage you to strive for continuous improvement and personal growth,and live into your values on a daily basis.We recognise the importance of a healthy workplace culture and achieve this by providing clarity of company values, encouraging innovation, investing in your career development, and providing a psychologically safe setting.About the role:At NQ Eye Specialists our medical reception staff are highly valued members of our team – we are a specialist clinic and this is a specialised role.
This position supports ophthalmologists and clinical team to provide quality healthcare in line with our clinic's values.
This opportunity offers you the chance to contribute to excellent patient care and further develop your existing skillset while working within a collaborative and supportive team.You will be offered training and guidanceto perform your daily responsibilities including,



but not limited to:Proficient operation of Genie softwareLiaising with doctors, other medical specialists and patients on a daily basisExcellent customer service with a compassionate person-centred approachMaintain a well-organised schedule in line with specialists' requirementsProcess patient invoices/receipts including competency with electronic claiming systems – e.g. Eclipse/Medicare/DVADaily banking and reconciliationBooking surgical proceduresManage a high volume of incoming/outgoing enquiriesGeneral administrative support to other team members as requiredAbout you:Previous reception experience, particularly in a specialist medical setting, would be highly regardedThis role has the prospect to cross-skill into clinical operations - those with clinical experience in a healthcare setting, are encouraged to applyAbility to apply your skills in a fast-paced environmentAbility to take initiative and prioritise workloadAccuracy and sharp attention to detailExcellent telephone mannerEffective communication and interpersonal skillsDemonstrated problem-solving skillsPassion for learning
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📌 Medical Receptionist Townsville
🏢 NQ Eye Specialists
📍 Townsville