The Chance - Join us in shaping a better future for people, communities, and the planet.Create communities full of energy, soul, and life.We're Looking ForA passionate Customer Care Officer to be the welcoming face of our Stockland shopping centre, delivering exceptional service and creating memorable customer experiences.
Based in Burleigh Heads, this is a permanent part -time opportunity working each Friday from 9.00am to 5.00pm with the opportunity to pick up additional ad-hoc shifts covering sick leave and annual leave.What You'll DoBe the first point of contact at the Customer Care desk, delivering friendly and solutions focused supportSupport the Centre Management team with initiatives, activations and marketing campaignsManage customer enquiries & feedback with professionalism and care.Build robust relationships with retailers, contractors and internal teamsContribute to a welcoming, secure and community focused retail environmentAbout YouYou're passionate about creating exceptional customer experiences and take pride in being the friendly face people remember.
You thrive in fast paced; people focused environments and enjoy building genuine connections with a diverse range of customers and stakeholders.Experience & Skills That CountPrevious experience in a customer service or front facing roleStrong communication skills and confidence dealing with a variety of customer needsSolid organisational and administrative capabilityAbility to manage feedback and resolve issues with professionalismExperience working collaboratively with teams and stakeholdersThe Right MindsetProactive and solutions focused approachTeam oriented with a positive and adaptable attitudePassionate about community and customer experienceThe Stockland PropositionWe're a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves.
We're committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging.
If you need adjustments during the recruitment process, just let us know.
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