We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ.
A total portfolio under management of $2.5 Billion and over employees.au/about-us/careersThis position is responsible for being the first point of contact for all customer requests.
The role is also responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth.
It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers' needs.What you'll be doingManage a portfolio alongside the Relationship Manager, delivering high-quality fleet servicesAct as the primary day-to-day client contact, ensuring timely resolution of all requestsIdentify growth opportunities, support renewals, and drive upsell initiativesMonitor fleet performance (utilisation, servicing, fuel)



to optimise costs and outcomesPrepare accurate quotes within SLA timeframes and track outcomesManage vehicle terminations and restructures in line with best practiceEnsure KPIs and contractual obligations are consistently met or exceededBuild robust client relationships to support revenue growth and account planningCollaborate with internal teams to achieve shared business objectivesSkills and experienceExperience in a customer service roleStrong commercial awareness and business acumenExcellent organisation and prioritisation skills, with ability to meet deadlinesStrong written and verbal communication, including active listeningEffective problem-solving and analytical skillsProficient in Microsoft Office (Excel, Word)High attention to detailFleet management knowledge (desirable)About youProfessional communicator with robust planning and foresightExcellent time management and ability to meet deadlinesHigh level of discretion and professionalismCollaborative, adaptable, and approachable team playerTakes ownership of delivering high-quality, creative work
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📌 Fleet Manager Canberra
🏢 SG Fleet
📍 Canberra