We are seeking a motivated and detail-oriented individual to join our team in Customer Service & Sales Administration Support.
This role combines customer service, sales support, and general office administration.
It's an excellent prospect for someone looking to build a career in sales, administration, or the footwear/apparel industry.You will play a key role in supporting the sales team, delivering excellent customer service, and ensuring smooth day-to-day office operations.Key ResponsibilitiesAct as the first point of contact for customer inquiries via phone and emailDeliver outstanding service to retail partners, sales agents, and direct consumersSupport the sales team with accurate order entry, processing, and trackingMaintain up-to-date records of orders, returns, and exchangesLiaise with logistics, warehouse, and product teams to ensure timely delivery of goodsHandle customer issues with professionalism and efficiency to achieve positive outcomeAdministration & Office SupportManage incoming calls, emails, and general office administration tasksBook and track domestic and international shipments with carriers including FedEx, TNT, and Aust PostVerify courier invoices against bookings,



investigating and resolving discrepancies as neededOversee petty cash, credit card, and Australia Post account reconciliationsMaintain organised filing systems, data entry, and accurate office recordsMonitor and replenish office supplies as requiredProvide support across ad hoc projects and day-to-day operational tasksArrange stationary ordersWhat We're Looking ForStrong written and verbal communication skillsA customer-first mindset with a positive, helpful attitudeHigh attention to detail and accuracy in data entry and order processingAbility to manage multiple tasks and deadlines in a rapid-paced environmentProficiency in Microsoft Office (Excel, Outlook, Word); willingness to learn ERP/CRM systemsPrevious experience in customer service, sales support, or administration (preferred but not essential)Interest in footwear, fashion, or retail industries highly regardedWhat We OfferEntry-level role with full training providedCareer development opportunities in sales, product, or account managementExposure to leading footwear brands and industry professionalsA supportive and team-oriented team workplace
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📌 Customer Service And Admin Support Victoria
🏢 MAPM International
📍 Victoria